Frequently Asked Questions
Below please find answers to some of the most frequently asked questions about travel in the selected countries and our travel packages. If you don’t find the answer to your questions below, please feel free to use our contact form to ask for further information.
Q: How do I recognize the transfer driver at the airport/port/meeting point?
The transfer driver will be waiting at the relevant airport/port/bus or rail station holding a sign with your name on it. For airport arrivals, once you have passed through customs and have collected your luggage you would then enter into the international/domestic arrivals hall. On doing so you would then please need to look for the sign with your name on it to recognize the driver there to meet with you. For arrivals to ports, bus and/or rail stations the driver will meet you on disembarkation, again holding a sign with your name on it for you to be able to recognize him/her.
Q: How can I reach my travel consultant should the need arise?
On the travel itinerary document provided would be noted all contact numbers for office hours and after hours so that you can reach your travel consultant 24 hours (day and night) should the need arise.
Q: Am I travelling with a group during your travel packages?
No, all our travel packages are tailored for an individual. We arrange our travel packages by combining the required hotel accommodation, land transfer such as flights/ferries/trains etc together with local regular group or private guided day tours that are available in each area.
Q: Why book a travel package?
We are here to help you put together the travel itinerary of your choice to best suit your wishes and travel needs. We then make all the necessary reservations so that you can travel and enjoy without having to worry about if you will find accommodation at your next stop and/or need to sort out the various connections from one point to the other. Basically booking a package takes out the hassle of doing it all yourself from day to day.
Q: Do you provide travel insurance?
Unfortunately, no. It is advised however that you do obtain your own insurance for health and/or loss while travelling. Insurance is also recommended to provide coverage if refunds pursuant to the final payment and cancellation clauses are unavailable due to the terms of those clauses. For more information on our cancellation clauses please see our Terms & Conditions.
Q: Do you provide International Flights?
Yes, we do provide international flights, if you need to reach the starting point and then again for departure from the ending point as per the travel package selected.
Q: How do I book and pay for my tour and/or package, what is the procedure?
After we have received your request to go ahead and reserve the tour and/or travel package you selected, we then proceed with confirming all services accordingly. Once all is in place you would then receive a confirmation email with the formal travel itinerary attached noting all services that are confirmed and to be provided as part of the tour/package. After confirmation you could either pay by cash/D/D, P/O, cheque (booking cannot be processed until cheque is cleared) or deposit payment in to our account and send us payment receipt. We kindly request a 50% booking deposit to secure your reservations with the remaining 50% balance to be received by no later than 02 weeks before arrival/start date
Q: What is your Cancellation / Refund Policy?
CANCELLATION: Clients can cancel at any time. The cancellation will be effected at the time that LETS GO TRAVEL & TOURS receives a written request from the Agent or for direct bookings from the Client, and the following cancellation charges will apply.
- More than 42 days prior to departure – 10% of the product cost or 50€, whichever is higher.
- 29 to 42 days prior to departure 25% of the product cost or 50€, whichever is higher.
- 14 to 28 days prior to departure 50% of the product cost or 50€, whichever is higher.
- 0 to 13 days prior to departure –no refund is given.
- No refund is given for a partially used Product.
Q: Do I need a visa? Can you arrange the visa for me?
Yes, we can provide you this service at nominal extra cost. Visa requirements vary from country to country, therefore in your travel request or during our correspondence if you are unsure of your requirements please do let us know on what nationality passport you will be travelling and we can provide information accordingly. Please note that we cannot apply to the various embassies on your behalf for the visas if you need to obtain these before your travel. We can however provide you with official documentation that you have reserved your travels with us which you can then yourselves send to your local embassy. (see refund policy)
To make your travels even more comfortable, below please find a few travel tips and other useful information:
Electricity: Turkey uses the round two-pin plug and socket. The current runs on 220V (50Hz). -It is definitely best to inspect your battery chargers before you travel. Most likely, your adaptors are rated to handle up to 240V, and such capabilities are usually printed on the charger itself or in the manual. If your equipment is not rated for the 220V electrical current, you need to purchase an Electrical Adaptor to protect your equipment before you leave home.
Photography: Photography at ancient sites is permitted with a handheld camera without a flash and in all museums and archaeological sites – some might require a small additional fee. There are certain areas where photography is restricted and they are marked by signs in many languages (please do not even attempt to take any photos of military personnel or military installations!). Throughout your travels you will inevitably be around salt water, sand or both. A good idea is to pack some large Ziploc bags (before you leave home) to keep your equipment dry and sand-free.
Clothing: Most important are breathable fabric clothing, comfortable walking shoes, a hat and sun block. For Turkey Thailand and Malaysia, casual and/or informal dress is acceptable. Short sleeved shirts, skirts, shorts etc and all other such attire are generally okay – except when visiting religious sites or at official gatherings. For visiting mosques it is required for ladies hair and shoulders to be covered and mid-length to long skirts/pants required for both men and woman. Our suggestion: in your day bag carry a lightweight sarong that can be used as emergency shoulder/leg/hair cover should it be needed when visiting some stricter dress code sights. It also then doubles up as protection from the hot sun and cover over swimsuits. Don’t weight yourself down by packing too much clothing. Choose a few items wisely that can be used for daytime and then made a bit more formal for those special nights out on the town by adding some small accessories. There is also a wealth of clothing shopping that can be done in while travelling.
Currency Exchange: Turkey uses the TL (Turk Lira), Thailand use Thai Bath and Malaysia use Rinngit, although the US$ and Euro are also widely accepted at the hotels and most touristic stores and restaurants. To exchange monies in any of these countries can be done at local banks, foreign currency exchange offices or through the hotels although hotels tend not to offer the best exchange rates. There is also the option to withdraw local currency from ATMs which can easily be found throughout these countries Credit Cards such as Mastercard and/or Visa are also widely accepted (American Express can cause a few problems as not so widely accept – always a good idea to have a Mastercard/Visa as backup). Traveler’s cheques incur commission charges and are not always readily accepted as they once used to be so may not the best choice.
Food & Water / Medication: Depending on your constitution, a change in drinking water and food can possibly upset your stomach when traveling. We advise you to drink only bottled water, which can be purchased at hotels and local stores and is inexpensive. During the first few days it is wise to eat lightly and avoid any raw vegetables or fruits, unless you can peel them. If you should come in counter with the “Pharaoh’s Curse” your tour guide or representative will be able to help you obtain certain medications specific for this problem. Medications can be purchased in most pharmacies throughout although if you have any special prescription medication it would be wise to bring this with you in clearly marked packaging along with a note from your doctor.
Tipping: Tips to guides, transfer drivers, hotel and cruise staff etc are at your own discretion and highly appreciated by all those that serve you. In general, restaurants 10% of the bill, drinks at cafes round the bill up to the nearest dollar/euro/lira, taxis expect change as do cloak room attendants.
Shopping / Haggling: In Turkey there is always the chance to rest your battering skills when purchasing carpets, leather or souvenirs. Sometimes you can bargain as well. In Istanbul the Grand Bazaar although you may find better prices in other areas such as Cappadocia and Ephesus.
BE SAFE: Keep an eye on your handbags/wallets/cameras as pickpockets can be found in some areas, just as they can in your home town. Try not be out very late at night in areas that you are not sure of. Don’t give out your room number to strangers or leave your room key lying around where strangers can see the room number on it, better to make arrangements to meet in the lobby should you make new friends during your travels. Don’t accept drinks from strangers especially if they make you feel uncomfortable – do keep in mind however that it is customary to be offered tea while in a shop in Turkey that would be considered rude to refuse – these offers are the exception to the rule. As you would look out for your safety at home do the same while travelling. If at anytime you feel that you need help or assistance be sure to call your travel consultant immediately.
-Can I withdraw money from ATMs?
Visitors may withdraw money in Turkish Lira as well as Euro and U.S. Dollar with their debit cards from the ATMs in Turkey. The majority of ATMs offer English language or other language options for the convenience of foreigners.
-Can I use my credit cards for shopping?
Visitors may use their credit cards and debit cards for all kinds of purchases. It is advisable, however, to carry some cash with you in case you take trips away from the city center or travel to smaller towns or villages.
-What is the local currency in Turkey?
Turkish Lira is the local currency of the Republic of Turkey. Visitors can exchange their cash money for Turkish Lira at exchange offices and banks.
-Can I drive in Turkey with my driver’s license?
Foreigners may drive in Turkey provided that they keep their passport, international driver’s license and the vehicle license with them all the time. Turkey drives on the right side of the road and the advanced highway network allows easy access to different corners of the land.
-What kind of sockets are used in Turkey?
European two-pin sockets are widely used in Turkey as everywhere in continental Europe.
-Do I have to speak Turkish to interact with people during my visit?
English is the most spoken foreign language everywhere in Turkey. You should have no problem meeting people who can speak English and help you get around in all the big cities, shopping malls, restaurants and holiday resorts.
-Can I use my mobile phone in Turkey?
Many international GSM operators provide coverage in Turkey in addition to local GSM operators such as Turkcell, Avea and Vodafone. You may ask your GSM operator to activate the international roaming function of your mobile phone before travelling to Turkey or just obtain a new SIM (Subscriber Identity Module) card from local operators in Turkey.
– What are the opening and closing times of museums in Turkey?
All of the museums in Turkey are closed on Monday and are open to visitation from 9:00 to 17.00 on the other days.
-What are the opening hours of pharmacies in Turkey?
Pharmacies are open across the country every day from 09.00 – 19.00 except for Sunday. One pharmacy, however, is open 24/7 in each neighborhood by the time the others are closed.